How to report a crime and get help


How to report a crime and get help

How to report a crime and get help

  • If you are a victim or a witness of crime, you should report this to the police. This way, you will not only have the opportunity to receive compensation for losses resulting from the crime, but you will also help protect other people from crime.
  • If, for reasons important to you, you decide not to report the crime to the police, you as a victim will still be eligible to receive free counselling and psychological support.
Call the emergency number 112

Call the emergency number 112 in order to get help at a crime scene. 

Also call this number when you are a witness of a crime. If the situation is risky, first of all take care of your safety – move to a safer area, for example, somewhere where there are people, and only then call for help. 

When calling 112, the most important thing is to transmit the following information to the operator as clearly as possible: 

  • What happened
  • Where did it happen (location or address of the event)
  • Are there any injured people and what are their injuries 

If the operator provides instructions on how to behave, follow them. Do not hang up the phone until the operator confirms that the call can be ended.

If urgent medical assistance is necessary at the scene of the crime or accident, the operator will send information both to the police and to the ambulance.

When is it necessary to call the emergency number 112?

  • There is a threat to human life 
  • A crime is being carried out, for example, a robbery or assault on the street or domestic violence
  • The crime has already been committed, but the attacker or robber is still in the scene of the crime
  • There is a serious violation of public order, for example, the behaviour of persons intoxicated from alcohol is posing a threat to other people in a public area. 

You can find more information on how to use the emergency number 112 on the website

If you do not require urgent help, you can report the crime to the nearest police station or submit a statement on the website

Reporting a crime to the police

You can report a crime in the nearest police station. If you require additional information before making a report to the police, call the general police phone line 8 700 60000 or the general phone line of the nearest police station. 

Due to certain types of crime, for example, certain sexual crimes and threats, an investigation will be commenced only after a complaint is received from the victim.

When reporting a crime to the police, you have the right to be accompanied by your chosen person – a friend, close relative or employee of an organization that provides support. The accompanying person can also participate in your conversation with the officer.

Report a crime on 

If you are a victim or witness of a crime, you can also report the crime electronically, by filling out an electronic statement form on the website

You can also report the incident anonymously. In this case, your statement will be considered to be information unofficially provided to the police. You can also report a crime to the police by e-mail, by filling out an online form provided on the website If your document is signed with an electronic signature, it will be considered to be an official complaint, statement or request. 


E-police Legal aid Specialized support centres
Lietuvos policijos mokykla ŽTSI